Frequently Asked Questions

Purchases

Can I use a personal check or money order?

Our website currently accepts only credit cards, gift cards, and E-gift codes.

Where can I find gift certificates?

Online gift cards coming soon!

Many of our local stores do also offer gift certificates and gift cards in their stores. Find your nearest store location here.

Products

Can I get a catalog?

Every product available to purchase through the website is shown on the website.

If you are looking for a printed catalog, many of our local store locations do offer seasonal catalogs. Find a store near you by using our Store Locator.

Where can I see an owner's manual?

Click here to view available product manuals. Additionally, many of our product detail pages contain a link to the owner's manual in the "More Information" section. Look for a "Product User Manual" link.

Where can I find a Safety Data Sheet (SDS)?

We provide Safety Data Sheets as a courtesy to our customers. A link to request an SDS for an item you have purchased is available on the product page under "More Information."

Checkout

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, doitbest.com gift codes, and Do it Best Gift Cards.

How do I apply a nonprofit tax id to my order?

BEFORE you place an order:

  1. Create an account
  2. Email or fax your tax exemption certificate to:

We will activate your account and inform you when it's ready. Once it has been activated, you will be able to log in and purchase tax-free.

Please note: We are unable to credit tax back if your order has been placed before your tax-exempt account has been set up.

Why won't my promo code work?

If you found a promo code online at a site like RetailMeNot.com or DontPayFull.com, odds are it is a fake or long since expired.

If your promo code is valid, it may have been a one-time use code, a code for specific products or departments, or it may have expired.

For additional help, please call a Customer Service Representative at (833) 800-5906.

Your Order

What is the status of my order?

Please log into your account to review your order status.

When will my order ship?

We usually ship most orders within 24 hours. If we encounter any issue with your order, we will notify you by email or telephone as soon as possible.

Shipping

Why can't I ship an item via ship-to Store?

Some items may show as not available for the Free Ship-to-Store option. We have eight regional Do it Best warehouses, and each of our stores is stocked from the one closest to them. If the item you're purchasing is not in stock at that warehouse, it can be sent to you via UPS, but will not be available for Free Ship-to-Store. Click here for more information.

Why can't I ship an item via Ship-to-Address?

Some items may be too large or heavy to ship via UPS. These items will offer Free Ship-to-Store as your only shipping option. Click here for more information.

How do I find out my shipping cost?

If you have your order shipped to a store, there is no shipping cost.

If you plan to have the order sent to you directly, click the "Checkout" button in your shopping cart. You will be given the option of Standard or Expedited shipping, with cost and delivery estimates.

What shipping options are available?

We ship via USPS Priority Mail, UPS Ground, UPS 2nd Day Air, FedEx Ground, and FedEx 2nd Day Air. Standard orders will be shipped via Ground and expedited orders will be shipped via 2nd Day Air.

Do you ship to destinations outside of the USA?

At this point in time, we only ship to the 48 contiguous United States, as well as Alaska, Hawaii, and Washington DC.

Alaska and Hawaii residents, please click here for important info.

Changing/Cancelling Orders

How do I change my order?

Our system does not allow for changes to an order once it is placed. If a change needs to be made, please contact a Customer Service Representative at (833) 800-5906 to cancel the order and then place the correct one online.

How do I cancel my order?

We are able to cancel an order until it ships. If you need to cancel your order, please contact a Customer Service Representative at (833) 800-5906.

Returns and Refunds

How do I return an item?

Please see this page for return methods.

Why isn't my credit card showing my refund?

We do refund credit cards immediately. However, please note that your card's issuing financial institution has a certain amount of time before they are obligated to apply that amount to your account. Some banks will do it within a day, but most take 3-7 business days.

Local Do it Best Stores

Is there a store near me?

We have thousands of Do it Best retailers worldwide, with stores in every state of the US! Our Store Locator is a great way to find a local store.

Is the online price the same as the in-store price?

Prices shown on this website are online prices only. Each Do it Best store is independently owned and operated, so your local store may have the same item for a different price. If you wish to get the item at the online price, order it on the website and choose Free Ship-to-Store at checkout.

Can I use my Best Rewards card on DoitBest.com?

The rewards cards are specific to each local Do it Best store. Contact your local store for details on the program's benefits and rewards. Please note that online purchases at doitbest.com do not count towards rewards purchases.

How do I start my own Do it Best store?

We have a large network with thousands of independently owned retailers as part of the Do it Best family. We always welcome interested retailers to investigate joining our retail membership. To get more information, check out Do it Best Online or contact our Member Services department at (260) 748-5551.

Customer Service

Do you have a toll-free number to call?

Yes! You can reach a Customer Service Representatives toll-free at (833) 800-5906. You can also contact us here.

Wrong/Damaged Items

I just received my order and you sent the wrong item!

Our shipping accuracy rates are over 99%. But every once in a while, we do make a mistake. If we made an error with your order, we sincerely apologize. Please call a Customer Service Representative at (833) 800-5906 and we will work to get it taken care of as quickly as possible.

My order arrived damaged, what should I do?

If your order was shipped directly to you, please call a Customer Service Representative at (833) 800-5906.

If your order was sent Free Ship-to-Store, please inspect your product(s) before leaving the store. If you notice the damage only after leaving the store, please return it to the store immediately. The store will contact us and go over your options with you.